The SPAM filter scans and determines the level of each email coming in to the MegaGate email servers. Each message is scanned by two seperate virus engines before delivery, and is then passed to the attachment scanner. Through each of these methods are the messages quarantined, deleted, or delivered to your mailbox.
Frequently Asked Questions |
| Q: |
What is my login username and password? |
| A: |
Your full email address, and email password. |
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Example 1: john123@megagate.com
Example 2: sally456@mycompany.com
Note: If you change your email password, your SPAM portal password is updated automatically. |
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| Q: |
How can I add addresses to my approved/blocked senders list? |
| A: |
Login to the SPAM portal, and click "My Settings" (towards the top right of the page). Next click "Approve Senders" or "Block Senders" to populate the list. |
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| Q: |
How can I adjust my SPAM settings? |
| A: |
Login to the SPAM portal, and click "My Settings" (towards the top right of the page). Next click "Mange Junk Filters", and then adjust each category to your specified level. |
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| Q: |
Why does legitimate mail sometimes get captured in the SPAM filter? |
| A: |
There are several reason why legitimate mail can be caught:
- No subject
- The message was too brief
- Typo's - This is a common SPAM tactic
- Too many recipients
- An attachment was not allowed
- The sender is on your blocked list
The SPAM filter is constantly updated to combat new SPAM tactics. Sometimes in these changes, the filter heuristics are also changing to learn about new SPAM and legitimate mail. The bottom line is that no SPAM filter is perfect, and having some legitimate messages blocked and some SPAM messages delivered is expected of all filtration systems. |
