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Windows Dial-Up Networking Errors - Corrections and Explanations

Error Messages fixes courtesy of modemhelp.net

Error 0

1.  Don't "fix" this!

(This is the result sent to DUN/RAS when the connection succeeded.)

Error 2

1.  Reinstall NCP & DUN.

Error 5(1)

1.  Make sure the username and password are correct, with nothing in the "domain" field for NT/2k unless the user should have something there.

2.  Make sure "accept any authentication including clear text" is dotted.

Error 5(2)

1. Reinstall all Dialup and Network components.

Error 6

1.  This is a memory issue, try rebooting the computer. A cold boot might be good in this instance.

2.  If a reboot doesn't resolve it, this could be a RAM or Swap file issue.

Error 20

1.  Make sure the correct modem is selected.

2.  Does the modem respond to diagnostics? It may need to be reinstalled.

3.  Is RNAAPP loaded into memory after closing the dialer? If so try the RNAAPP fix page.

4.  Reinstall NCP/DUN/RAS.

Error 71

1.  Is someone connected as you? Been giving out your password?

2.  Were you disconnected all of a sudden before this happens? You could be 'ghosted' on the server. The ISP can usually "bump" the 'ghost' off through radius.

Error 380

1.  Make sure autodial is pointing to the correct dialer.

2.  Recreate the dialer.

Error 600

1.  Reboot.

2.  Make sure that there are no other dialers, fax software, or any other programs that use your modem running.

3.  Press Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

Error 601

1.  Press the "More Info.." button under Diagnostics while the modem's COM port is selected.  If you get Ati# responses then you may just have to reboot, take out a bum init string, or type ATZ as the init.

2.  If this does not work, or is not the case try reinstalling the modem.

3.  Press Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

4.  Doesn't look like the modem is working.  Refer to computer manufacturer.

Error 602

1.  Reboot.

2.  Uninstall and Reinstall the modem.

3.  Make sure that no other programs are using your modem.  Fax software, Supervoice, etc...

4.  Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

Error 603

1.  In the modem properties make sure that the port speed is not set too low.

2.  Open up the "Port Settings" and make sure that FIFO's are on and not set too low.  Try playing around with these settings until the error goes away.

3.  Try uninstalling and reinstalling the modem.

4.  Try uninstalling and reinstalling Dialup Networking and all its associated components.

5.  Refer to computer manufacturer.

Error 604

1.  Retype username and password.

2.  Delete and remake the dialer.

Error 605

1.  Delete and recreate the dialer.

2.  Uninstall and reinstall the modem.

3.  Uninstall and reinstall Dialup Networking and all of its associated components.

4.  Refer to manufacturer.

Error 606

1.  Press the "More Info.." button under Diagnostics while the modem's COM port is selected.  If you get Ati# responses then you may just have to reboot, take out a bum init string, or type ATZ as the init.

2.  If this does not work, or is not the case try reinstalling the modem.

3.  Press Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

4.  Doesn't look like the modem is working.  Refer to computer manufacturer.

Error 607

1.  This error should not occur when dialing up to the internet.  However, if it does take a look at the event log to see if you can figure out what happened.

2.  Reboot and check all of the settings for the dialer/network.

3.  Reinstall RAS/DUN.

Error 608

1.  Make sure that the correct modem is selected in the dialer.

2.  Make sure (by looking at the modem diagnostics) that the correct modem drivers are being used.  If not, find and install the correct drivers.

3.  Uninstall and reinstall the dialer.

4.  If this does not work, or is not the case try reinstalling the modem.

5.  If the modem responds to diagnostics, and responds to ATZ in HyperTerminal, try uninstalling and reinstalling Dialup Networking.

6.  Doesn't look like the modem is working.  Refer to computer manufacturer.

Error 609

1.  Make sure that the correct modem is selected in the dialer.

2.  Make sure (by looking at the modem diagnostics) that the correct modem drivers are being used.  If not, find and install the correct drivers.

3.  Uninstall and reinstall the dialer.

4.  If this does not work, or is not the case try reinstalling the modem.

5.  If the modem responds to diagnostics, and responds to ATZ in HyperTerminal, try uninstalling and reinstalling Dialup Networking.

6.  Doesn't look like the modem is working.  Refer to computer manufacturer

Error 610

1.  In the modem properties make sure that the port speed is not set too low.

2.  Open up the "Port Settings" and make sure that FIFO's are on and not set too low.  Try playing around with these settings until the error goes away.

3.  Try uninstalling and reinstalling the modem.

4.  Try uninstalling and reinstalling DUN/RAS and all its associated components.

5.  Refer to computer manufacturer.

Error 611

1.  Reboot.

2.  Make sure that the dialer and network control panel configurations are valid.

3.  Rip and reinstall the network components (unless the user is on a LAN, then have them talk to the sysadmin).

4.  Refer to manufacturer/sysadmin.

Error 612

1.  Reboot.

2.  Make sure that the dialer and network control panel configurations are valid.

3.  Rip and reinstall the network components (unless the user is on a LAN, then have them talk to the sysadmin).

4.  Refer to manufacturer/sysadmin.

Error 613

1.  Reboot.

2.  Try adding &K3 to the extra settings, if this doesn't work, try adding &K0.

3.  Try reinstalling the modem.

4.  Refer to manufacturer.

Error 614

1.  In the modem properties make sure that the port speed is not set too low.

2.  Open up the "Port Settings" and make sure that FIFO's are on and not set too low.  Try playing around with these settings until the error goes away.

3.  Try uninstalling and reinstalling the modem.

4.  Try uninstalling and reinstalling Dialup Networking and all its associated components.

5.  Refer to computer manufacturer.

More information on error 614 can be found at:

http://support.microsoft.com/support/kb/articles/q123/5/97.asp

Error 615

1.  Press the "More Info.." button under Diagnostics while the modem's COM port is selected.  If you get Ati# responses then you may just have to reboot, take out a bum init string, or type ATZ as the init.

2.  If this does not work, or is not the case try reinstalling the modem.

3.  Press Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

4.  Doesn't look like the modem is working.  Refer to computer manufacturer.

Error 616

1.  Reboot the machine.

2.  Check settings (DUN/RAS, Network, etc)

3.  Do a full reinstall of dialup related components.

4.  If you are running Windows 2000 or NT check the event log for further details on this error.

Error 617

1.  Wait for the modem to disconnect.

2.  If it is taking too long, close RAS.

3.  Still not working?  Reboot the computer and it should work.

Error 618

1.  Reboot.

2.  Make sure that no other programs are using your modem.  Fax software, Supervoice, etc...

3.  Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

Error 619

1.  Reboot.

2.  Make sure that no other programs are using your modem.  Fax software, Supervoice, etc...

3.  Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

Error 620

1.  Check dialer settings.

2.  Is the user on a network?  If not, check the network control panel and perhaps reinstall the components.

3.  If the user is on a network have them contact their sysadmin and make sure that their network is configured to dial out.  This is most likely a NetBIOS error.

Error 621

1.  Recreate connectoid.

2.  Uninstall and reinstall DUN/RAS.

Error 622

1.  Recreate connectoid.

2.  Uninstall and reinstall DUN/RAS.

Error 623

1.  Delete and recreate connectoid (more like just a create in most cases, because there probably isn't a connectoid).

Error 624

1.  Make sure that RASPHONE.PBK is located in system32\RAS\.  If so, rename the file and run RASPHONE.EXE.  If not, then run RASPHONE.EXE.

2.  Uninstall and reinstall DUN/RAS.

Error 625

1.  Recreate the dialer.

2.  Make sure that RASPHONE.PBK is located in system32\RAS\.  If so, rename the file and run RASPHONE.EXE.  If not, then run RASPHONE.EXE.

3.  Uninstall and reinstall DUN/RAS

Error 626

1.  Reboot the machine.

2.  Check settings (DUN/RAS, Network, etc)

3.  Do a full reinstall of dialup related components.

4.  If you are running Windows 2000 or NT check the event log for further details on this error.

Error 627

1.  Recreate connectoid.

2.  Uninstall and reinstall DUN.

Error 628

1.  Make a run through and check all of the dialup/network settings.

2.  This is most likely a modem/line noise issue.  Check for modem driver updates and try init strings from this page.

3.  Check into line noise.

Error 629

1.  Does it ask for the UN/PASS more than once?  if so, verify UN/PASS.

2.  Check the dialer settings, if ipx/spx is checked and not tcp/ip this would be the cause.  In any case the only two things that should be checked are Enable Software Compression and TCP/IP.  Also enable DNS.  Logon to Network being checked can very well be the culprit.

3.  Make sure that the Microsoft VPN Adapter is not selected under connect using.

4.  Recreate the dialer.

5.  Windows NT?  In the Security Tab in Phonebook, make sure that "accept any authentication including clear text" is checked.

6.  Check the Network Control Panel settings.

7.  Reboot the machine.

8.  Modem issue?  Use this page for driver updates/init strings..

9.  Try disconnecting any phones, caller ID boxes, answering machines, line splitters from line. Plug modem directly into the line.  Try using a different phone cord between modem and phone socket.  Check for line noise.

More info on Error 629 can be found here:

http://support.microsoft.com/support/kb/articles/q190/5/54.asp

Error 630

1.  Is it a Laptop? Try Plugging the PCMCIA Card into a different slot.

2.  Is correct modem selected in the connectoid?  Select the correct modem.

3.  Try rebooting the computer.  

4.  Does the modem respond to diagnostics?  If not, uninstall and reinstall it.

5.  If so, by looking at the Ati's does it look like the correct modem is setup?

6.  Try uninstalling and reinstalling the modem anyways.

7.  Try an init string.  Lower the fifo buffers.  Is it a NON-winmodem?  If so, check required to connect under error control.

8.  Update the modem drivers.  Try init strings.

9.  Check into line noise.

10.  Refer to manufacturer.

More info on error 630 can be found at:

http://support.microsoft.com/support/kb/articles/q190/5/54.asp

Error 631

1.  Make sure the user is dialing the correct number.  Do they need to dial the area code, or a dial prefix?  Are they disabling call waiting but do not have call waiting?

2.  Most likely they just disconnected themselves.  Tell them not to cancel the dialing?  Reboot the machine

Error 632

1.  Reboot the machine.

2.  Check settings (DUN/RAS, Network, etc)

3.  Do a full reinstall of dialup related components.

4.  If you are running Windows 2000 or NT check the event log for further details on this error.

Error 633

1. Click Start, goto find, and click files or folders.

2.  Search for telephon.ini.

3.  If you find it then rename it to telephon.old or telephon.bad.

4.  Click on Start, Run, then type tapiini.exe, press Enter.

5.  Reboot.

6.  It is also possible that the modem is not setup correctly.  Check the modem and possibly Uninstall and reinstall it.

7.  Try uninstalling and reinstalling the Dial Up Adapter.

8.  Make sure that no other programs are using your modem.  Fax software, Supervoice, etc...

9.  Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

Error 634

1.  Your computer name was unable to register on the network.  If you are not on a network check your network settings, perhaps change your computer name.  Reinstall the network control panel.

2.  You are on a network?  Contact your network administrator.

Error 635

1.  This is an unknown error.  There are several different causes for this error.  Just check all their settings and make sure they are correct.  Check the connectoid, network, and see if they have a problem modem or not.

2.  If it is a modem with known issues, try updating the drivers/init strings.

3.  Reinstall DUN/RAS and all associated components.

4.  Check into line noise

Error 636

1.  The wrong modem is selected in the dialer.  Select the correct modem.

2.  If this is not the case, try reinstalling the modem.

Error 637

1.  Reboot the machine.

2.  Check settings (DUN/RAS, Network, etc)

3.  Do a full reinstall of dialup related components.

4.  If you are running Windows 2000 or NT check the event log for further details on this error.

Error 638

1.  Reboot the machine.

2.  Check settings (DUN/RAS, Network, etc)

3.  Do a full reinstall of dialup related components.

4.  If you are running Windows 2000 or NT check the event log for further details on this error.

Error 639

1.  Check dialer settings.

2.  Is the user on a network?  If not, check the network control panel and perhaps reinstall the components.

3.  If the user is on a network have them contact their sysadmin and make sure that their network is configured to dial out.  This is most likely a NetBIOS error.

Error 640

1.  Check dialer settings.

2.  Is the user on a network?  If not, check the network control panel and perhaps reinstall the components.

3.  If the user is on a network have them contact their sysadmin and make sure that their network is configured to dial out.

Error 641

1.  Check dialer settings.

2.  Is the user on a network?  If not, check the network control panel and perhaps reinstall the components.

3.  If the user is on a network have them contact their sysadmin and make sure that their network is configured to dial out.

Error 642

1.  Check dialer settings.

2.  Is the user on a network?  If not, check the network control panel and perhaps reinstall the components.

3.  If the user is on a network have them contact their sysadmin and make sure that their network is configured to dial out and to check into another computer using the same computer name on the network.

4.  If the user is the LAN/sysadmin then try changing the computer name.

Error 643

1.  Check dialer settings and make sure they are dialing the correct number.

2.  Is the user on a network?  If not, check the network control panel and perhaps reinstall the components.

3.  If the user is on a network have them contact their sysadmin and make sure that their network is configured to dial out.

Error 644

1.  Check dialer settings.  Make sure the correct number is being dialed.

2.  If you are not on a network then check your network settings.

3.  If you are on a network, contact your sysadmin.  Someone else on the network is using your messaging name and you will not receive message popups.

Error 645

1.  Check the connectoid, is require encrypted password checked under the Server Types tab?  Uncheck it.

2.  Uninstall and reinstall the Dial Up adapter.

3.  Recreate the Dialer.

4.  Check for extra winsock.dll's and wsock32.dll's.

5.  Is VPN installed?  If they do not use it get rid of it.

6.  Try inits.

7.  Uninstall and reinstall network.

8.  Nuke the pwl files.

9.  Try resetting their password on the server side.

10.  Full internet Uninstall and reinstall.  (DUN, connectoid, pwl files, and network)

11.  Is it a laptop?  Try moving the PCMCIA card to another slot.

Error 646

1.  This happens when the user dials into an NT server.  If you are using an NT server, then perhaps you should allow them to login at that time of day.  If not, make sure they are dialing the correct phone number.

2.  Recreate the connectoid.  Perhaps reset their password.

Error 647

1.  This happens when the user dials into an NT server.  If you are using an NT server, then perhaps you should allow them to login.  If not, make sure they are dialing the correct phone number.

2.  Recreate the connectoid.  Perhaps reset their password.

Error 648

1.  This happens when the user dials into an NT server.  If you are using an NT server, then perhaps you should allow them to login.  If not, make sure they are dialing the correct phone number.

2.  Recreate the connectoid.  Perhaps reset their password.

Error 649

1.  This happens when the user dials into an NT server.  If you are using an NT server, then perhaps you should allow them to login.  If not, make sure they are dialing the correct phone number.

2.  Recreate the connectoid.  Perhaps reset their password.

Error 650

1.  This is probably a modem error.   In any case, check the connectoid and Network settings.  If they look good then...

2.  Make sure modem is setup properly, try inits, check for updated drivers.

3.  Lower the Fifo buffers.  Lower port speed to 57600, making sure the checkbox to 'only connect at this speed' is unchecked.

4.1  Click Start, goto find, and click files or folders.

4.2  Search for telephon.ini.

4.3  If you find it then rename it to telephon.old or telephon.bad.

4.4  Click on Start, Run, then type tapiini.exe, press Enter.

4.5  Reboot.

5.  Check into line noise.

More info on error 650 can be found at:

http://support.microsoft.com/support/kb/articles/q162/8/47.asp

and at:

http://support.microsoft.com/support/kb/articles/q192/4/20.asp

Error 651

1.  If the modem is not dialing and trying to establish a connection then check to make sure that the modem is installed properly and responds to diagnostics.

1a)  Make sure that no other programs are using your modem.  Fax software, Supervoice, etc...

1b)  Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

2.  If the modem is dialing and trying to establish a connection then try modem driver updates/init strings after checking all of the user's settings.

3.  Do a full internet (DUN, Network, dialers, pwl's, etc..) uninstall and reinstall.

4.  Check into line noise.

Error 652

1.  If the modem is not dialing and trying to establish a connection then check to make sure that the modem is installed properly and responds to diagnostics.

     a)  Uninstall and reinstall the modem.

     b)  Make sure that no other programs are using your modem.  Fax software, Supervoice, etc...

      c)  Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

2.  If the modem is dialing and trying to establish a connection then try modem driver updates/init strings after checking all of the user's settings.

     a)  Make sure that no other programs are using your modem.  Fax software, Supervoice, etc...

       b)  Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

3.  Do a full internet (DUN, Network, dialers, pwl's, etc..) uninstall and reinstall.

4.  Check into line noise.

Error 653

1.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

2.  Reinstall RAS/DUN.

Error 654

1.  Make sure that no unneeded scripts are being used.

2.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

3.  Reinstall RAS/DUN.

Error 655

1.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

2.  Reinstall RAS/DUN.

Error 656

1.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

2.  Reinstall RAS/DUN.

Error 657

1.  Make sure the correct modem is selected in the dialer.

2.  Reinstall the modem.

3.  Full uninstall and reinstall of DUN/RAS and its associated components.

4.  Refer to manufacturer.  Most likely a modem software issue.

Error 658

1.  Make sure the correct modem is selected in the dialer.

2.  Reinstall the modem.

3.  Full uninstall and reinstall of DUN/RAS and its associated components.

4.  Refer to manufacturer.  Most likely a modem software issue.

Error 659

1.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

2.  Reinstall RAS/DUN.

Error 660

1.  Make sure the correct modem is selected in the dialer.

2.  Reinstall the modem.

3.  Full uninstall and reinstall of DUN/RAS and its associated components.

4.  Refer to manufacturer.  Most likely a modem software issue

Error 661

1.  Make sure the correct modem is selected in the dialer.

2.  Reinstall the modem.

3.  Full uninstall and reinstall of DUN/RAS and its associated components.

4.  Refer to manufacturer.  Most likely a modem software issue.

Error 662

1.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

2.  Reinstall RAS/DUN.

Error 663

1.  Make sure the correct modem is selected in the dialer.

2.  Reinstall the modem.

3.  Full uninstall and reinstall of DUN/RAS and its associated components.

4.  Refer to manufacturer.  Most likely a modem software issue.

Error 664

1.  System resources have run out.  Try a reboot.

2.  Make sure that the computer has enough RAM to run windows.  If so, check the system resources, are the still high?  If they are then try a full uninstall and reinstall of DUN/RAS.  If they are low, then have user look into a RAM upgrade or getting rid of some of the startup items.

Error 665

1.  Reboot.

2.  Make sure that no other programs are using your modem.  Fax software, Supervoice, etc...

3.  Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

Error 666

1.  Check to make sure the correct modem is selected in the dialer.

2.  Make sure there are not multiple modems installed.

3.  Uninstall and reinstall the modem.

4.  Make sure that no other programs are using your modem.  Fax software, Supervoice, etc...

5.  Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

6.  Send to manufacturer?

Error 667

1.  Uninstall and reinstall Network, connectoid, and DUN.

2.  Check for multiple copies of iexplore.exe, rename any extra copies that you find.

3.  Make sure the correct modem is selected in the dialer.

4.  Reinstall the modem.

5.  Send to manufacturer.

Error 668

1.  Make sure they are typing in the username and password correctly.

2.  Make sure dialer and network control panel settings are correct.

3.  Recreate dialer.

4.  Update modem drivers, try inits and commas, etc... 

Error 669

1.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

2.  Reinstall RAS/DUN.

Error 670

1.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

2.  Reinstall RAS/DUN.

Error 671

1.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

2.  Reinstall RAS/DUN.

Error 672

1.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

2.  Reinstall RAS/DUN.

Error 673

1.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

2.  Reinstall RAS/DUN.

Error 674

1.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

2.  Reinstall RAS/DUN.

Error 675

1.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

2.  Reinstall RAS/DUN.

Error 676

1.  Make sure the number they are dialing into is correct.  Check dial prefixes, long distance, etc.

2.  If they get a modem tone it may be a modem issue.  Check for updated drivers and try inits.

3.  Try the number, is it busy?  Is there a POP problem?

4.  Is RNAAPP getting stuck?  If so, refer to the RNAAPP! help page.

Error 677

1.  Make sure that they are dialing the correct number.  This includes if they should or shouldn't dial the area code, a 9, etc...

2.  Are they hearing a voice?  Not hearing a modem tone?  Make sure that the POP isn't having any sort of issues.

3.  If they hear a connection sound, try R&Ring the modem, updating drivers, inits, ATZX0(reset and blind dial) as an init, etc...

Error 678

1.  Is there a handshake?  If not the phone number is probably wrong in some way.  Are they trying to turn off call waiting the wrong way for their telco?  Do they have call waiting?  Do they have pulse but are trying to dial tone?  Etc...

2.  If there is a handshake check their connectoid and network settings.  If all looks good it is probably a handshake error.  Make sure the correct modem is selected and setup.

3.  Try upgrading the firmware.  To get them on the net in the meantime try lowering the fifo buffers, setting the max speed to 57600, and adding an init string.  Try an init that will retain v90 first, but if they just want to get on and download their drivers try setting v34.  Uninstalling and reinstalling the modem can sometimes help as well.

Error 679

1.  Make sure that they are dialing the correct number.  This includes if they should or shouldn't dial the area code, a 9, etc...

2.  If they hear a modem tone then try driver upgrades, inits, add &C0 (carrier detect always on), etc...

3.  Make sure that no other programs are using your modem.  Fax software, Supervoice, etc...

4.  Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

5.  Check into line noise.  Perhaps do a full internet uninstall and reinstall first to make sure you eliminate any errors that might be on their machine.

Error 680

1. Make sure that the modem is installed and the phone line is running to the modem correctly.

2.  Is the dialer pointing to the correct modem?

3.  Make sure that no other programs are using your modem.  Fax software, Supervoice, etc...

4.  Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

5.  Try uninstalling and reinstalling the modem.  Make sure that they can hear a dialtone through the modem (with a handset).  Could be a modem problem.  If they don't hear a dialtone it could also be a line, jack, or general telco problem.

Error 681

1.  Make sure the correct modem is selected in the dialer.

2.  Reinstall the modem.

3.  Full uninstall and reinstall of DUN/RAS and its associated components.

4.  Try driver upgrades/inits.  Check into line noise.

4.  Refer to manufacturer.  Most likely a modem issue of some sort.

Error 682

1.  From the Windows Start menu, click Run. Type NOTEPAD and click OK.

2.  From Notepad's File menu, click Open. Locate C:\Windows\TSI32\LLW\LLW.INI.
     Note: Change Files of Type to All Files.

3.  Click OK.

4.  Add this line to the [Remote Control] section: RCTest=no

5.  Close Notepad and save the file.

6.  From the Windows Start menu, click Find or Search.

7.  Locate theses files: TSISTRM.SYS, TSIRCHNL.DLL and TSIRCHND.DLL .

8.  For each file above, right-click the file name in the Search results window, click Rename and then change the file extension to XXX. Press Enter. For example, change    TSISTRM.SYS to TSISTRM.XXX.

9.  Reboot the computer.

Error 683

N/A

Error 684

N/A

Error 685

1. Uncheck the "Connect only at this speed" box under the port speed box and set the port speed to 38400 if they have a 33.6 or lower, and 57600 if they have a 56k modem.

2.  Try a reboot

3.  Uninstall and reinstall the modem.

Error 686

N/A

Error 687

N/A

Error 688

N/A

Error 689

N/A

Error 690

1.  Make sure the correct modem is selected in the dialer.

2.  Reinstall the modem.

3.  Full uninstall and reinstall of DUN/RAS and its associated components.

4.  Refer to manufacturer.  Most likely a modem software issue.

Error 691

1.  Verify the UN and PASS is correct.  Correct case, correct spacing, just plain correct, and correct realms if the site requires realms authentication.

2.  Make sure that they are supposed to be using realms auth and are using/not using it correctly.

3.  If this is Windows NT, make sure that nothing is typed in the DOMAIN field of the username/password/domain box.

4.  Make sure that logon to network is not checked in the connectoid properties.

5.  Reboot the computer and try again.

6.  Delete all of the pwl files and reboot.

****[THE FOLLOWING IS DONE AT YOUR OWN RISK]****

7.  Start -> Run -> REGEDIT, DisablePwdCaching string value in the following registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\ Policies\Network
If password caching is disabled, the DisablePwdCaching string value has a value data of 1. To enable password caching, change the value data to "0" (without quotation marks).  If the DisablePwdCaching value does not exist, add this value with a data value of 0 to the registry key listed above. The DisablePwdCaching key is case sensitive.

Error 692

1.  Check to make sure the correct modem is selected in the dialer.

2.  Make sure there are not multiple modems installed.

3.  Uninstall and reinstall the modem.

4.  Make sure that no other programs are using your modem.  Fax software, Supervoice, etc...

5.  Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to the RNAAPP fix page.

6.  Send to manufacturer?

Error 693

1.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

2.  Make sure that the files PAD.INF, MODEM.INF, and SWITCH.INF in C:\SYSTEM32\RAS are not marked as read-only and the currently logged on user does have write permissions.

3.  Reinstall RAS/DUN.

Error 694

N/A

Error 695

1.  Uninstall and reinstall dialer, network, and DUN.

2.  Send to manufacturer.

Error 696

N/A

Error 697

1.  Reboot the machine.

2.  Check settings (DUN/RAS, Network, etc)

3.  Do a full reinstall of dialup related components.

4.  If you are running Windows 2000 or NT check the event log for further details on this error.

Error 698

1.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

2.  Make sure that the files PAD.INF, MODEM.INF, and SWITCH.INF in C:\SYSTEM32\RAS are not marked as read-only and the currently logged on user does have write permissions.

3.  Reinstall RAS/DUN.

Error 699

1.  In the modem properties make sure that the port speed is not set too low.

2.  Open up the "Port Settings" and make sure that FIFO's are on and not set too low.  Try playing around with these settings until the error goes away.

3.  Try uninstalling and reinstalling the modem.

4.  Try uninstalling and reinstalling Dialup Networking and all its associated components.

5.  Refer to computer manufacturer.

Error 700

1.  Most likely one of the .INF or scripts has a line or command that is greater than 256 characters.  This line/command will have to be broken up into multiple commands.

Error 701

1.  Odd error.  Try lowering the port speed and restricting the connect speed a bit with an init string.  Could be a COM port or serial port problem.

Error 702

1.  Make sure the modem is using correct drivers for the computer's operating system (most likely NT).  Try reinstalling the modem.

2.  Make sure that the files PAD.INF, MODEM.INF, and SWITCH.INF in C:\SYSTEM32\RAS are not marked as read-only and the currently logged on user does have write permissions.

3.  Reinstall RAS/DUN.

Error 703

1.  A dbcc checkcatalog attempted on a database which has many objects (for example, over 640 tables) may get a 703 error message.  Thusly, the memory request failed because more than 64 pages are required to run the query in its present form. The query should be broken up into shorter queries if possible.  To fix this execute master..CatalogCheck and key in the following script into a file named NEWCATCK.SQL and execute it:

isql /Usa /P<password> /S<server> /e /inewcatck.sql /onewcatck.rpt The script is:

create procedure CatalogCheck as
/* Check syscolumns <---> sysobjects on "id" */

if exists (select *
from syscolumns
where id not in (select id
from sysobjects))
print "A column exists in syscolumns with no associated object in
sysobjects"

/* Check syscolumns <---> systypes on "usertype" */

if exists (select *
from syscolumns
where usertype not in (select usertype
from systypes))

print "A column exists in syscolumns with no associated type in systypes"

* Check sysobjects <---> syscolumns on "id" for views */

if exists (select *
from sysobjects
where type in ('v', 'V')
and id not in (select id
from syscolumns))

print "A view exists in sysobjects with no columns in syscolumns"

/* Check sysobjects <---> sysprocedures on "id" for views */

if exists (select *
from sysobjects
where type in ('v', 'V')
and id not in (select id
from sysprocedures))

print "A view exists in sysobjects with no entry in sysprocedures"

/* Check sysobjects <---> sysprocedures on "id" for

procedures */
if exists (select *
from sysobjects
where type in ('p', 'P')
and id not in (select id
from sysprocedures))

print "A procedure exists in sysobjects with no entry in sysprocedures"

/* Check sysobjects <---> sysprocedures on "id" for rules &

defaults */
if exists (select *
from sysobjects
where type in ('d', 'D', 'r', 'R')
and id not in (select id
from sysprocedures))

print "A rule and/or default exists in sysobjects with no entry in
sysprocedures"

/* Check sysobjects <---> syscolumns on "id" for tables */

if exists (select *
from sysobjects
where type in ('s', 'S', 'u', 'U')
and id not in (select id
from syscolumns))

print "A table exists in sysobjects with no entry in syscolumns"

/* Check sysobjects <---> sysindexes on "id" for tables */

if exists (select *
from sysobjects
where type in ('s', 'S', 'u', 'U')
and id not in (select id
from sysindexes))

print "A table exists in sysobjects with no entry in sysindexes"

/* Check sysindexes <---> sysobjects on "id" */

if exists (select *
from sysindexes
where id not in (select id
from sysobjects))

print "An entry exists in sysindexes with no entry in sysobjects"

/* Check sysindexes <---> syssegments on "segment" */

if exists (select *
from sysindexes
where segment not in (select segment
from syssegments))

print "An entry in sysindexes has a 'segment' value with no entry in
syssegments"

/* Check sysprocedures <---> sysobjects on "id" */

if exists (select *
from sysprocedures
where id not in (select id
from sysobjects))

print "An entry exists in sysprocedures with no entry in sysobjects"

print "Catalog Check complete"
go

More info on error 703 can be found at:

http://support.microsoft.com/support/kb/articles/q88/6/85.asp

Error 704

1.  This happens when the user dials into an NT server.  If you are using an NT server, then perhaps you should allow them to login at that time of day.  If not, make sure they are dialing the correct phone number.

2.  Recreate the connectoid.

Error 705

1.  Reboot the machine.

2.  Check settings (DUN/RAS, Network, etc)

3.  Make sure that the user is typing in the proper username and password (and make sure nothing is under the Domain section in winNT/2k, unless there is supposed to be)

4.  In Win9x/ME make sure that secure pass isn't checked under server types, and in Win2k/NT make sure that accept any auth including clear text is dotted.

5.  Do a full reinstall of dialup related components.

6.  If you are running Windows 2000 or NT check the event log for further details on this error.

Error 706

N/A

Error 707

1.  Clear out the X.25 tab in the windows NT phone book entry's properties.  Set it to none.  (Unless the user has an X.25 provider, in which case have them contact the provider for diagnostic information.)

Error 709

1.  This happens when the user dials into an NT server.  If you are using an NT server, then perhaps you should allow them to login at that time of day.  If not, make sure they are dialing the correct phone number.

2.  Recreate the connectoid.  Perhaps reset their password on the server side.

Error 708

1.  This happens when the user dials into an NT server.  If you are using an NT server, then perhaps you should allow them to login at that time of day.  If not, make sure they are dialing the correct phone number.

2.  Recreate the connectoid.  Perhaps reset their password on the server side.

Error 710

1.  This is probably a modem error.   In any case, check the connectoid and Network settings.  If they look good then...

2.  Make sure modem is setup properly, try inits, check for updated drivers.

3.  Lower the Fifo buffers.  Try limiting the connect speed.

4.  Check into line noise

Error 711

1.  Check the event log to see if that actually tells you what the problem is.

2.  Reboot.

3.  Uninstall and reinstall RAS.

Error 712

1.  Reboot.  Wait a few moments.  Try again.

2.  Uninstall and reinstall the modem.

3.  Uninstall and reinstall RAS/DUN.

Error 713

1.  Are they using ISDN?  If so, are they setup properly on both user and server sides?  If not, see if they are setup improperly for regular dialup.

2.  Check their ISDN line, make sure all devices are hung up and the modem/TA is hooked up properly.

3.  Have the telco check the line.

Error 714

1.  Are they using ISDN?  If so, are they setup properly on both user and server sides?  If not, see if they are setup improperly for regular dialup.

2.  Check their ISDN line, make sure all devices are hung up and the modem/TA is hooked up properly.

3.  Have the telco check the line.

Error 715

1.  Make sure no devices are connected to the line.  Try another piece of phone cord.

2.  Try modem driver updates and inits.

3.  Get a line noise test done.

Error 716

1.  Make sure that the dialer is configured correctly.  If so, recreate the dialer.

2.  Check network settings, make sure bindings are correct.

3.  Try reinstalling RAS/DUN.

Error 717

1.  This happens when the user dials into an NT server.  If you are using an NT server, then perhaps you should allow them to login at that time of day.  If not, make sure they are dialing the correct phone number.

2.  Recreate the connectoid.  Perhaps make sure that they do not have a static IP specified, or if they are supposed to and do, make sure their static IP is not in use.

Error 718

1.  Reboot the machine, verify your Username and Password, and try again.  Check for realms, if in NT make sure you have nothing under domain, accept any auth including clear text is checked, and try unchecking Enable PPP LCP extensions.  Make sure logon to network isn't checked.  Make sure that nothing is typed in the DOMAIN field if this is NT.

2.  This is often a POP problem.  Try logging onto a different POP.  718 is usually on the ISP's end, but NOT ALWAYS.  If there are multiple calls coming into the ISP's callcenter then they could see a problem, but if not, it is probably the user's computer.

3.  Nuke the pwl files.

4.  Have ISP reset the password.

5.  Recreate connectoid.

6.  Full uninstall and reinstall of connectoid, network, and DUN/RAS.

7.  This can sometimes also be a communications problem caused by heavy line noise or modem problems.  Try updating the modem drivers, inits, commas, etc...and have a line noise test performed.

Error 719

1.  Reboot the machine, verify your Username and Password, and try again.  Check for realms, if in NT make sure you have nothing under domain, accept any auth including clear text is checked, and try unchecking Enable PPP LCP extensions.  Make sure logon to network isn't checked.  Make sure that nothing is typed in the DOMAIN field if this is NT.

2.  This is often a POP problem.  Try logging onto a different POP.  718 is usually on the ISP's end, but NOT ALWAYS.  If there are multiple calls coming into the ISP's callcenter then they could see a problem, but if not, it is probably the user's computer.

3.  Nuke the pwl files.

4.  Have ISP reset the password.

5.  Recreate connectoid.

6.  Full uninstall and reinstall of connectoid, network, and DUN/RAS.

7.  This can sometimes also be a communications problem caused by heavy line noise or modem problems.  Try updating the modem drivers, inits, commas, etc...and have a line noise test performed.

Error 720

1.  Uninstall and Reinstall dialer, network, and DUN.

2.  If NT: Try installing the Netbios interface service.

3.  If NT: Try reinstalling the service pack.

4.  Refer to manufacturer.

Error 721

1.  Reboot the machine, verify your Username and Password, and try again.  Check for realms, if in NT make sure you have nothing under domain, accept any auth including clear text is checked, and try unchecking Enable PPP LCP extensions.  Make sure logon to network isn't checked.  Make sure that nothing is typed in the DOMAIN field if this is NT.

2.  This is often a POP problem.  Try logging onto a different POP.  718 is usually on the ISP's end, but NOT ALWAYS.  If there are multiple calls coming into the ISP's callcenter then they could see a problem, but if not, it is probably the user's computer.

3.  Nuke the pwl files.

4.  Have ISP reset the password.

5.  Recreate connectoid.

6.  Full uninstall and reinstall of connectoid, network, and DUN/RAS.

7.  This can sometimes also be a communications problem caused by heavy line noise or modem problems.  Try updating the modem drivers, inits, commas, etc...and have a line noise test performed.

Error 722

1.  Reboot the machine.

2.  If it happens again try reinstalling DUN/RAS.

Error 723

1.  Check the phone number.  Make sure that it is correct, including area code(if needed or not there if not needed), dialing a 9, call waiting, etc..

2.  Check to see if the dialer is setup to use a calling card.

3.  Try recreating the dialer

Error 724

1.  IPX?  You aren't supposed to dial internet service with IPX.  Check their settings and make sure they are using TCP/IP, not IPX/SPX.

2.  Perhaps they are trying to use VPN?  Might want to disable that.

Error 725

1.  IPX?  You aren't supposed to dial internet service with IPX.  Check their settings and make sure they are using TCP/IP, not IPX/SPX.

2.  Perhaps they are trying to use VPN?  Might want to disable that.

Error 726

1.  IPX?  You aren't supposed to dial internet service with IPX.  Check their settings and make sure they are using TCP/IP, not IPX/SPX.

2.  Also, are they trying to dialup more than once?

3.  Perhaps they are trying to use VPN?  Might want to disable that.

Error 727

1.  Make sure that TCPCFG.DLL is not read only.

2.  If you cannot find TCPCFG.DLL or this did not work, try reinstalling RAS/DUN.

Error 728

1.  Are the TCP/IP to RAS/DUN bindings correct?  (it should be bound)

2.  Uninstall/reinstall RAS/DUN

Error 729

1.  Make sure that dialer is set to use PPP, that the dialer settings are correct, the network settings are correct, and that TCP/IP is installed in the network control panel.

Error 730

1.  This should not happen when dialing into an ISP.  Make sure the phone number is correct.  A request for information on the status of computer registration was made before the information was made available, so if the computer is dialing up for registration, reboot and try again.

Error 731

1.  Make sure network and dialer settings are correct.

2.  Uninstall and reinstall dialer, network, and DUN.

3.  Check for modem driver updates and try modem inits.  AT&F&C1&D2 as a generic 56k init and ATZ as a non-56k generic init.

Error 732

1.  In NT, make sure accept any auth including clear text is checked.  In 95/98 make sure logon to network is not checked and TCP/IP is checked.

2.  Check for extra winsock.dll's (one in C:\windows) and extra wsock32.dll's (one in c:\windows\system).

3.  Check network settings.

4.  Full uninstall and reinstall of connectoid, network, and DUN.

Error 733

1.  Make sure PPP is selected in the connectoid.  In NT turn off Enable PPP LCP extensions.

2.  Make sure TCP/IP is checked.

3.  Disable WINS in TCP/IP in network.

4.  Uninstall and reinstall TCP/IP in network.

Error 734

1.  Make sure network and dialer settings are correct.

2.  In NT: Try turning off PPP LCP extensions.

3.  Could be an ISP problem.  Check on this.

Error 735

1.  Make sure the dialer is not set to specify an IP address.

2.  Make sure the network control panel is not requesting a specific ip address.

3.  Check TCP/IP in the network control panel, and set WINS to disabled.  Also try it as DHCP if it is already disabled.

Error 736

1.  If this is not a regular occurrence, reboot and dial in again.

2.  In NT: Try disabling PPP LCP extensions.

3.  Try unchecking "enable software compression" in the dialer.

4.  Could be on the ISP's end.

Error 737

1.  Check all of the dialer and network settings.  Try removing any init strings from the modem.

2.  Try uninstalling and reinstalling the modem.

3.  Add E0 to any init string the computer may have been using or just use ATE0.  This turns echo off.  Basically the computer is echoing commands back to itself and thinks that it is trying to negotiate PPP with itself, so this could fix it.

Error 738

1.  Turn off error control and compression in the modem settings.

2.  Uncheck enable software compression (and PPP LCP extensions in NT).

3.  In TCP/IP in the network control panel, click on WINS and "enable Windows Resolution".

4.  Still in TCP/IP make sure that the IP is being attained automatically and (in NT) uncheck enable PPP LCP extensions.

Error 739

1.  In 95/98: Check dialer and make sure that "require encrypted password/use secure auth" is not checked.  In NT: check dialer and make sure that "Accept any auth including clear text" is checked.

Error 740

1.  TAPI device error.  Either the TAPI device was not installed properly or it just failed to initialize.  Reinstall RAS and all TAPI devices.

Error 741

1.  Usually this means that the server is asking for secure password authentication.  Usually ISPs do not require this, probably about 99% of them.  Make sure that the correct number is being dialed.  Could be an ISP issue?  

2.  In 95/98: Check dialer and make sure that "require encrypted password/use secure auth" is not checked.  In NT: check dialer and make sure that "Accept any auth including clear text" is checked.

Error 742

1.  In 95/98: Check dialer and make sure that "require encrypted password/use secure auth" is not checked.  In NT: check dialer and make sure that "Accept any auth including clear text" is checked.

Error 744

1.  Check network and dialer settings to make sure that it is not using IPX/SPX.  If they are using it for a LAN check with the LAN administrator.

2.  If they are not on a LAN, remove any occurrences of IPX/SPX and try reinstalling TCP/IP.

Error 745

1.  Uninstall and reinstall Dial Up Networking.

*** USE THE FOLLOWING STEP AT YOUR OWN RISK! ***

2.  If it keeps reoccuring...Run regedit and go to the key: HKEY_LOCAL_MACHINE > System > CurrentControlSet > Services > RemoteAccess > Authentication > SMM_Files > PPP.  Make sure that "Path"'s value data is RASAPI32.DLL.  Close regedit and do a full uninstall and reinstall of DUN/RAS again.

More info on error 745 can be found at:

http://support.microsoft.com/support/kb/articles/Q174/5/79.asp

Error 746

N/A

Error 747

N/A

Error 748

N/A

Error 749

N/A

Error 750

N/A

Error 751

1.  In Win2k under Network & Dial-Up click on Advanced > Dial-Up Preferences > the Callback tab > and make sure that "No Callback" is selected.

2.  If the user is supposed to be using callback make sure they using the correct dialup number/charactes as the error suggests.

3.  Recreate the dialer.

Error 752

1.  The user is trying to use a script.  Remove this script.  If they need this script then try finding a syntax error/mistakes in the script.

2.  If the script is "needed" because they need to use a terminal window then just check "bring a terminal window up after dialing" in the modem properties.

Error 753

1.  The user appears to be already dialed in. Disconnect or reboot.

2.  Use the Routing and Remote Access service to disconnect the connection, and make sure that nothing is attempting to dialup automatically with the wrong connection.

3.  Recreate the dialer, and delete any unused dialers.

Error 754

1.  Reboot the machine.

2.  Is the user supposed to be using Multilink? If not disable it, if so reinstall the dialup components.

3.  Check settings (DUN/RAS, Network, etc)

4.  Do a full reinstall of dialup related components.

5.  If you are running Windows 2000 or NT check the event log for further details on this error.

Error 755

1.  Close any other programs that dialup, like fax software, trumpet, sprydialer, AOL, etc.

2.  Remove any of these programs from the systemif they are unneeded.

3.  Recreate the dailer.

4.  Reboot the machine.

5.  Reinstall dialup/network components.

Error 756

1.  Close any other programs that dialup, like fax software, trumpet, sprydialer, AOL, etc.

2.  Remove any of these programs from the systemif they are unneeded.

3.  Recreate the dailer.

4.  Reboot the machine.

5.  Reinstall dialup/network components.

Error 757

1.  Reboot the machine.

2.  Check settings (DUN/RAS, Network, etc)

3.  Do a full reinstall of dialup related components.

4.  If you are running Windows 2000 or NT check the event log for further details on this error.

Error 758

1.  Reboot. In the connection properties check the Enable Internet connection sharing box under the Internet connection sharing tab, make sure to select a LAN connection from the list.

2.  Remove Internet Connection Sharing (it is mostly unsupported, if removing it fixes it, it is up to the user or network admin to figure it out).

Error 760

1.  Check the dialer settings, making sure that the user isn't set to static IP addressing (less they are supposed to) and that all other settings are ok.

2.  Reinstall TCP/IP.

3.  Reboot the computer.

4.  Reinstall all dialup components.

Error 761

1.  Make sure that Internet Connection Sharing is set to LAN.

2.  Disable Internet Connection Sharing and contact the Network Admin to get it running properly.

Error 763

1.  Make sure that Internet Connection Sharing is set to LAN.

2.  Disable Internet Connection Sharing and contact the Network Admin to get it running properly

Error 764

1.  In the connection settings under the Security tab make sure that any auth is allowed.

2.  Check the other dialer settings.

3.  Recreate the dialer.

4.  The user may need a Smart Card Reader as setup by their Network Admin.

Error 765

1.  Make sure that Internet Connection Sharing is set to LAN.

2.  Disable Internet Connection Sharing and contact the Network Admin to get it running properly.

Error 766

1.  Have the user goto the following website to obtain a valid certificate:

http://windows.microsoft.com/windows2000/en/professional/help/sag_cswprocs_reqcert.htm

Error 767

1.  Check the dialer settings, making sure that the user isn't set to static IP addressing (less they are supposed to) and that all other settings are ok.

2.  Reinstall TCP/IP.

3.  Reboot the computer.

4.  Reinstall all dialup components.

Error 768

1.  Disable encryption in the connection properties.

Error 769

1.  Check the dialer settings, making sure that the user isn't set to static IP addressing (less they are supposed to) and that all other settings are ok.

2.  Reinstall TCP/IP.

3.  Reboot the computer.

4.  Reinstall all dialup components.

Error 770

1.  This is probably a modem error. In any case, check the connectoid and Network settings. If they look good then...

2.  Make sure modem is setup properly, try inits, check for updated drivers.

3.  Lower the Fifo buffers. Lower port speed to 57600, making sure the checkbox to 'only connect at this speed' is unchecked.

4.1.  Click Start, goto find, and click files or folders.

4.2.  Search for telephon.ini.

4.3.  If you find it then rename it to telephon.old or telephon.bad.

4.4.  Click on Start, Run, then type tapiini.exe, press Enter.

4.5.  Reboot.

5.  Check into line noise.

Error 771

1.  Make sure the user is dialing the correct phone number. Make sure the phone number they are dialing is not having issues.

2.  Check the connectoid and Network settings.

3.  Make sure modem is setup properly, try inits, check for updated drivers.

4.  Lower the Fifo buffers. Lower port speed to 57600, making sure the checkbox to 'only connect at this speed' is unchecked.

5.  Check into line noise.

Error 772

1.  Make sure the dialer is setup properly. It should be an actual dialer and not setup for LAN use.

2.  See Network Admin.

Error 773

1.  Make sure the user is dialing the correct phone number (check area code, etc). Make sure the phone number they are dialing is not having issues.

Error 774

1.  Reboot.

2.  Check dialer settings.

3.  Reinstall dialup components.

Error 775

1.  Make sure the correct number is being dialed (check area code, etc.)

2.  Make sure the number is not experiencing an outage.

3.  Make sure user is not out of time for the day, etc, if this applies to the ISP.

4.  Try disabling call waiting if the location has call waiting.

5.  Does the number you are dialing from have voice mail? Voice mail can cause this and you will want to check your voicemail. If this becomes a common problem you may wish to reconsider having Voice mail on the number the computer dials from.

Error 776

1.  Make sure the dialer is setup properly. It should be an actual dialer and not setup for LAN use.

2.  See Network Admin.

Error 777

1.  The modem isn't working. If external, powercycle it, if internal, reboot the computer.

2.  Make sure the modem is plugged in securely. This includes external cables, and the PCI or ISA slot seating if internal.

3.  Make sure the computer is not trying to dial multiple connections, that it has no fax software, etc using the modem.

4.  Reinstall the modem.

5.  Contact OEM.

Error 778

1.  Make sure the user is dialing the correct phone number. Make sure the phone number they are dialing is not having issues.

2.  Check the connectoid and Network settings.

3.  Make sure there is not an outage on that phone number.

4.  Make sure modem is setup properly, try inits, check for updated drivers.

5.  Lower the Fifo buffers. Lower port speed to 57600, making sure the checkbox to 'only connect at this speed' is unchecked.

6.  Check into line noise.

Error 779

1.  In the connection settings under the Security tab make sure that any auth is allowed.

2.  Check the other dialer settings.

3.  Recreate the dialer.

4.  The user may need a Smart Card Reader as setup by their Network Admin.

Error 780

1.  Make sure the dialer is setup properly. It should be an actual dialer and not setup for LAN use.

2.  See Network Admin.

Error 781

1.  Have the user goto the following website to obtain a valid certificate:

http://windows.microsoft.com/windows2000/en/professional/help/sag_cswprocs_reqcert.htm

Error 782

N/A

Error 783

N/A

Error 784

N/A

Error 785

N/A

Error 786

N/A

Error 787

N/A

Error 788

N/A

Error 789

N/A

Error 790

N/A

Error 791

N/A

Error 792

N/A

Error 793

N/A

Error 794

N/A

Error 795

N/A

Error 796

N/A

Error 797

N/A

Error 798

N/A

Error 799

N/A

Error 800

N/A

Error 995

N/A

Error 1382

N/A

Error 1793

N/A

Error 2250

N/A