Frequently Asked Questions

Dial-Up Service

Q: I am getting "Error 691" when trying to dial MegaGate.
A: Error 691 is an invalid username or password entered. Please reenter both and try to dial again. If the problem persists, or you cannot remember your password please contact us.

Q: I am getting "Error 680" when trying to dial MegaGate.
A: Error 680 is for no dial tone. Please verify that your phone cord has not

Telephone Service

Q: Why is there an installation fee?
A: There are costs incurred in moving or installing physical lines, as well as dispatching technicians to perform work on a line move.

Q: What are the phone taxes for and what do the mean?
A: For the most up to date answer, please refer to the back of page 1 of your bill. Each itemized tax is described in detail.